SHIPPING & RETURNS
SHIPPING & DELIVERY
We do not stock large quantities but make objects by hand as and when required. It takes anywhere between 2-4 weeks to make ( actual making, drying, two firings) and dispatch.
If the pieces are in stock, they will take 5-7 working days from the date ordered at to ship.
Domestic orders are usually delivered within a week of shipping and international orders a week or two. Please write to us for international shipping quotation separately. Tracking details will be shared by the courier company on the contact number/ email provided while ordering.
This website is intended for orders shipping in India only. For international shipments there may/ may not be custom duties charged. This varies from country to country and on the invoice amount. The shipping company will get in touch with you for any payable duties.
Please note we are a small team and hence there might be delays. Please write to us us at studiosrishtidube@gmail.com for assistance.
RETURN & EXCHANGE POLICY
Refunds and cancellations can only be processed before an order is dispatched and it should be done within a day of placing the order. A 10% processing fee will be charged for any cancellation.
We DO NOT provide returns and exchanges as our pieces are fragile and can succumb to breakage while being sent back to us by the customers.
If any particular piece reaches to you damaged, please write to us within 24 hours of delivery with supporting photographs or an unboxing video. No requests will be entertained after the said period. We suggest that you make an unboxing video to avoid any disagreements.